FAQ
1. Where does AyZelo Mart ship?
We offer shipping to eligible addresses within the United States, subject to product availability and shipping restrictions.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Processing may take longer during busy periods or holidays.
3. How long does delivery take?
Delivery times depend on your location, shipping method, and carrier. Please review the estimated delivery information displayed at checkout where available.
4. How can I track my order?
Once your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear.
5. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options depend on the payment services enabled in our store.
6. Is checkout secure?
Our store uses Shopify's checkout infrastructure and the security measures provided by our enabled payment providers. Please ensure you are using our official store when entering payment information.
7. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order. Changes cannot be guaranteed after an order has been processed or shipped.
8. What if my order arrives damaged or incorrect?
Contact our customer support team with your order number and a description of the issue. Photos may be requested to help us assess the situation.
9. What is your return and refund policy?
Returns and refunds are handled according to our Return and Refund Policy. Please review that policy for eligibility and instructions before requesting a return.
10. What should I do if my tracking information is not updating?
Tracking information may take time to update after your package is handed to the carrier. If tracking remains unchanged for an extended period, please contact us for assistance.
11. Are shipping charges included in product prices?
Not necessarily. Any applicable shipping fees will be displayed at checkout before you complete your purchase.
12. How can I contact AyZelo Mart?
You can contact us using the following details:
Email: support@ayzelomart.shop
Phone: +1 276 555 8981
Address: 4500 S Four Mile Run Dr, Arlington, VA 22204, United States
Please include your order number when contacting us about an existing order.
Thank you for shopping with AyZelo Mart!