Shipping Policy – AyZelo Mart

At AyZelo Mart, we are committed to providing our customers across the United States with a convenient and reliable shopping experience. Please review our shipping policy for information about order processing, shipping options, and delivery estimates.

1. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation. Order processing takes place before shipment and does not include transit time.

Processing times may vary during holidays, peak shopping seasons, or unforeseen circumstances.

2. Shipping Destinations

We offer shipping to eligible addresses within the United States, subject to product availability and shipping restrictions.

3. Shipping Methods and Delivery Times

We offer the following shipping options for eligible orders:

Free Shipping: Estimated delivery within 11–18 business days after the order has been processed and shipped. No shipping charge applies to eligible orders using this option.

Standard Shipping: Estimated delivery within 6–11 business days after the order has been processed and shipped.

Express Shipping: Estimated delivery within 8–11 business days after the order has been processed and shipped.

Available shipping methods and any applicable charges will be displayed at checkout before you complete your purchase.

All delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, holidays, weather conditions, and other circumstances beyond our control.

4. Shipping Charges

Free Shipping is available for eligible orders as indicated at checkout. Standard and Express Shipping charges, if applicable, will be displayed during checkout before payment.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, tracking information will be sent by email when available. Please allow time for the carrier to update tracking details after receiving your package.

6. Shipping Delays

Although we aim to meet the estimated delivery times, delays may occur due to carrier disruptions, severe weather, holidays, high shipping volumes, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout. If you notice an error, please contact us as soon as possible.

We cannot guarantee address changes or order cancellations after an order has been processed or shipped.

8. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost, please contact us with your order number and a description of the issue. Photos may be requested to help us investigate and determine an appropriate resolution.

9. Contact Information

For shipping questions or assistance with an order, please contact us:

AyZelo Mart

Email: support@ayzelomart.shop

Phone: +1 276 555 8981

Address: 4500 S Four Mile Run Dr, Arlington, VA 22204, United States

Thank you for shopping with AyZelo Mart. We appreciate your trust and business!